Sunday, March 9, 2014

Streaming Issues

Our streaming provider performed some major upgrades to their service a couple weeks ago and it had some unexpected side effects, however the most I can do is be supportive of and help the technicians and engineers as much as I can until it is fixed. 

The issues thus far:
Last week (3/1/2014) we had no audio on anything but iOS devices such as iPhones or iPads, all other devices and computers received audio only. This week (3/8/2014) we had both audio and video on all devices as far as I am aware ( I actually never tested an Android device). The only thing that was an issue was that the video would pause for a few seconds and then run at super-speed to try and catch back up with the audio. While this was a minor inconvenience it was an improvement over the previous week. During our services I contacted the support team and we chatted a bit about the issue and was told that we are not the only ones with this particular problem and they requested my assistance in trying to help diagnose the issue. 

The testing:
After services on Sabbath I was back on the phone with and it was decided that it would be best if there was a live feed going that they could monitor and watch for the issue and also check their server logs and diagnostic utilities. So I started looping the recording of Mr. Andrews sermon (which should go up on our sermon page sometime today) and then streamed that as if it were live. 

The results:
The techs and engineers then spent the next several hours watching the results of our live stream to see if they could find the issue. It does appear to still be an issue with the audio codec, which I know sounds a little weird that video would be affect by an audio issue, but computers are strange that way. A final and definitive solution for our current software is not yet available but the team is working diligently to correct the issues. There may however be other avenues to look at to resolve the issues I will be looking at and testing those through out the week.

Please be patient as we too struggle with trying to get things working for everyone again.

-Brian Gawith

Friday, February 28, 2014

UPDATED 3/1/14: Online Sermons slightly different just recently made some massive updates. Unfortunately, I have not had time to discover all the things that the update has changed yet. One I do know of is the Online Sermons.When you click on the links on the sermon titles it will try to download the audio instead of going to the video page like it used to. To get to the video for now click the Online Sermons button on the left side of the home page and then click the heading 2014 Online Sermons. That will get you to the video I hope to be able to work on this issue on Sunday and have things working properly again. Please bear with me while I work through the changes.

Update: One of the new features is what calls a media center. I have integrated that into the sermons page. now there is now there is no need to be switched to a different site. As of right now only the current year is setup however as the day goes on the others should start to transfer as well.